By accessing or using kobakbijoux.com in any way, you (hereinafter referred to as “the client”) confirm that you have read and accept all terms and conditions.
PERSONAL INFORMATION AND PRIVACY
In order to open an account in your name, to purchase KOBAK BIJOUX products, to submit a question to customer care, or to register for marketing contest KOBAK BIJOUX requires that you provide your full name, mailing address, email or telephone number. KOBAK BIJOUX will not disclose your personal information, including your email address, to any third party. If you opt to receive our newsletter, it will be sent to the email address you provided when you signed up. It is your responsibility to update your personal details, including your e-mail address. If you no longer wish to receive the newsletter, you can unsubscribe at any time by using the link in the newsletter.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.
USE OF THE CONTENT OF KOBAK BIJOUX WEB SITE
You are provided with access to this website for your personal, non-commercial use only. You must not in any form or by any mean use, copy, modify, reproduce or commercialize any material or product available on this website without prior written permission from Kobak Bijoux.
SALES TERMS & CONDITIONS
The prices for the products on this website are stated and payable in Canadian Dollars (CAD)) and do not include taxes, levies or duties that may be charged by local authorities at the point of entry. It is the client, recipient responsibility pay all import duties and local taxes levied by the country of destination.
Please be aware that since each product is handmade we cannot guarantee that you will receive exactly as the image on our website. Different types of monitors are calibrated differently, so the product you will receive may differ slightly (including color, shape or size )from what you see on our website.
You should pay for all online orders via PayPal, a secure online financial service. If you wish to pay via credit card (Visa, MasterCard, American Express, Discover) you may do so without having PayPal account. Simply click “create account“ and enter your credit card and personal information.
For security reasons we do not ship to P.O. boxes. Please note that delivery times do not take into account delays caused by local customs, holidays or problematic weather.If you would like us to ship your order with tracking number please contact us for pricing.Since all jewelry pieces are handmade-to-order, please allow us up to 10 business days to make your selected items and prepare them for shipment.
RETURNS AND EXCHANGES
You may return your purchase unused, intact and in its original state and package within 7 days following the receipt of the product. Shipping charges are payable by customer. You may also exchange product if for some reason it arrives faulty or damaged. Goods where manufacturing fault occurs(excluding any damages caused by improper use, excessive wear and tear or accidental abuse) are returnable within 3 months following the receipt of the product.
Please contact us first BEFORE making any any returns or exchanges. You must obtain a Return Authorization Number from our Customer Service. We may not be able to process unidentified returns and they may be returned back to the sender. Please note that Returns end exchanges policy is not applicable to custom made orders. Refund for the returned item (excluding shipping) will be made by crediting your PayPal (credit card) account within 10 days of reception of the returned items. We will not be responsible for any lost or damaged products which may occur during the shipping of returned products.